Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange as we would have already made the donation to Tower Hill Animal Sanctuary.

As this order was created just for you, everything is made to order, creating less waste than conventional manufacturing. To be eligible for a return, your item must have been damaged or faulty when you received it. Please send a photo of the damaged item to enquiries@veganmortgageadviser.co.uk.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Once your return has been reviewed, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@veganmortgageadviser.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We do not offer exchanges.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Please do not return your item unless we have instructed you to do so. Please send clear photographic evidence of the damaged item to enquiries@veganmortgageadviser.co.uk and we will contact you.

Need help?

Contact us at enquiries@veganmortgageadviser.co.uk for questions related to refunds and returns.